Contract Funding Frequently Asked Questions
How long does it take for me to receive payment?
The standard timeline for payment via ACH is 2 business days.
In rare circumstances, such as when contracts require a manual review by Cherry, funding may take longer than 2 business days.
Why might a contract require a manual review from Cherry?
Contracts occasionally require manual reviews to ensure they have been issued pursuant to the Cherry Practice Agreement (in particular, sections 2, 5, and 6).
How can I check the disbursement status of a contract?
To check the disbursement status of a contract, visit the Transactions tab in your Cherry Practice Portal. Once there, locate the contract in question by searching for the patient or using the contract ID from this email and view the status listed under "Disbursement".
What do the different disbursement statuses in the Practice Portal mean?
Disbursement status descriptions:
- Initiated: The contract has been successfully issued and is currently awaiting funding by Cherry.
- Processing: Funds for the contract have been sent by Cherry and are on their way to your bank account.
- Completed: Your bank has confirmed receipt of the funds.