Absolutely! If you keep your account current, you may redeem the remaining balance. For example, if you’re approved for $1,000 and only use $500, you may go back and use the remaining $500 as long as you continue to make payments on time.

Also, by establishing a good borrower history with Cherry and paying your contracts off completely, you can make your full approval amount available again.

Yes, Cherry may report the status of our borrowers’ accounts to Equifax, one of the major credit bureaus.

Once you have a contract with Cherry, we may report repayment information about your account to the consumer reporting agencies. Contracts that are marked as delinquent may have a negative impact on your credit score.

Cherry contracts that are older than 60 days are ineligible for refunds through the Cherry platform.

To request a refund, please contact the merchant where you used Cherry to make a purchase.

We defer to the refund policies put in place by our partner merchants and cannot initiate a refund without merchant approval. 

Once the merchant authorizes a refund we will deposit the refunded amount (full or partial) into your account. Your Cherry account status and contract balance are adjusted accordingly.

If a partial refund is issued, your contract amount will be adjusted to reflect your new remaining balance. If a refund is issued in full, any payments made on your contract will be returned to you.

If you have a complaint regarding the goods, services, installation of your items, or to request a cancellation or a return, please contact the merchant directly to inquire about the status of your items. 

You are required to make payments on your contract until the issue is resolved.

We allow a one-time due date change to a date within +/- 15 days of your original scheduled due date. To change your schedule, please call our customer service team during normal business hours (8am – 6pm PST Monday – Friday and 10am – 1pm PST Saturday and Sunday).

No! Your account will not be charged any fees or penalties if you pay early.

Also, if you pay off your account before the final payment is due, you won’t pay any interest that would accrue over the rest of the contract, saving you money.

Our support line is staffed Monday through Friday from 9am EST until 9pm EST (excluding holidays) on the weekdays. Our Saturday hours are from 9am EST to 7pm EST and our Sunday hours are 10am EST to 3pm EST. If you can’t reach one of our customer service representatives, please leave a message and we’ll get back to you as soon as we can.