Questions? We have answers

Explore the questions that are frequently asked, and learn how Cherry can help you meet your business goals.

What is Cherry?

Cherry is a payments company that offers your customers the ability to get your goods/services now and pay us over time. That means that you do not have to worry about customers paying you back, as we take on the risk after the sale has been completed. You get paid upfront.

Why use Cherry?

Cherry provides payment flexibility to your customers with a buy now/pay later arrangement. The extreme ease of use of our technology allows you to process transactions in under a minute. The combination of a consumer first approach and frictionless checkout process creates a powerful tool for you to increase your sales and better retain customers.

How does Cherry work?

The following requirements are needed to properly process a transaction with Cherry: 

 

Your Requirements

  1. A working mobile device that is able to connect to the internet 

Customer Requirements

  1. Customer who is at least 18 years of age
  2. Customer who has a valid U.S. State drivers license 
  3. Customer who has a valid bank issued debit card

If all of these requirements are met, the Cherry app is able to seamlessly process the application and transaction in under a minute. The process is outlined as follows:

 

  1. Scan the back of a customer’s ID to begin the application process, and follow the steps on the screen to enter and verify the customer’s information.
  2. An approval decision is made. If a customer is approved, you’ll see their full approval amount.
  3. Customers then choose the payment plan that best fits their needs.
  4. Customers must provide a bank-issued debit card to process the required down payment.
  5. After a card is verified, customers can accept the payment plan contract and process payment.
  6. Customer receives goods/service and merchant receives net funds (merchant fee is charged per transaction.)

How are customers approved?

A soft credit check (this will not hurt a borrower’s credit score) is conducted on each application to determine approval amounts/contract type as well as verify a customer’s identity. Some customers will be given an opportunity to provide further information to be approved. The goal of this additional information is to allow us to verify their employment.

What are my responsibilities as a merchant?

To deliver uncompromised goods and/or services to your customers in a timely manner. A timely manner is broadly defined as that same day unless another arrangement has been clearly agreed upon by the customer. If goods or services have not been rendered successfully, we will require you to refund the purchase. For all issues with specific orders and goods, Cherry will direct customers to handle these matters directly with the merchant.

What are the reasons for customers being denied?

In order to protect customers’ information, we will never share individual denial reasons with merchants. Reasons for denial can include too low of a credit score, no credit record, recent bankruptcies etc. If the customer has questions on why they were denied, please have them call us at (888) 839-7171.

Why does it need to be a bank issued debit card?

We occasionally get asked if customers can use credit cards to make payments. We believe using credit to pay for credit is not a good practice, so we limit payment options to bank issued debit cards. We are constantly evaluating and looking at implementing new forms of payment.

How do customers make payments?

During the application, we take a customer’s debit card information to verify that the card is valid and has sufficient funds to make the down payment. That card will serve as the card on file and be charged automatically each month. Customers can make payments and change their card on file by visiting customer.withcherry.com.

Do you conduct a credit check on customers?

We run a soft credit check on customers which allows us to see their current credit score but will not hurt their credit.

Are customers’ payments reported to credit bureaus?

Yes, we are in the process of reporting the statuses of all our accounts to the credit bureaus.

How do I invoice payments?

We advise you to invoice transactions as you typically would. Instead of accepting cash, credit or other payment, simply use Cherry to fulfill the payment of the goods and/or service. Transaction amounts should be inclusive of any applicable sales tax or other fees associated with each transaction.

Am I responsible if customers don’t make payments?

You as the merchant are not responsible for the repayment of your customers’ contracts. We take on the credit risk of every contract initiated through Cherry.

How are refunds handled?

We default to the store’s policy in terms of refunds. We will only initiate a refund once you, the merchant, have instructed us to do so. If a refund is initiated, we will first retrieve the funding sent to you and will then refund the borrower for any payments made toward the contract.

How do I get paid?

At setup, we will collect your bank account number and routing number so that we can electronically deposit funds into your account. After a transaction is successfully completed, we will transfer the full amount of the purchase less a merchant fee into your account via an ACH transfer. Payment should arrive in 1-2 business days.

When do I get paid?

After a customer is successfully approved and accepts the terms of the contract we will initiate an ACH transfer to your account that day. Depending on your bank and when the transaction is completed, proceeds from the sale, should arrive into your account no later than 2 business days after the transaction (if not sooner).

How can I market Cherry?

Cherry can be marketed as an alternative payment method for individuals that want the flexibility of enjoying a product/service now but who want/need to pay overtime. By clearly outlining the details of repayment, your customers can better understand what they can afford. Cherry’s simple and fast approach makes it seamless for your customers to understand what payment options are available to them at the point of sale. We are happy to offer you insights on what’s worked for marketing Cherry at other merchants, and can provide you with materials you can use to market Cherry to your customers.

How should I approach customers about using Cherry?

Cherry can be used for customers that want a product/service but don’t want to pay the full amount upfront today. This gives you, the business owner, the power to upsell and increase your sales. Cherry’s easily understood product makes it easy for borrowers to account for their purchases within their monthly budget.  

Contact Us

Email: [email protected]
Phone: (888) 839-7171

Support Hours

Monday through Friday 8AM – 7PM PST.
Saturday and Sunday 10AM – 1PM PST.