Help Center

Whether you're a patient or practice and have questions, we're here to help.

Common Questions

Explore questions that are frequently asked by other Cherry  patients.

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Application

Ask your provider for their unique Cherry application link or find a Cherry provider online using our Cherry Finder tool.

You can check out our Cherry Finder tool to find a provider near you and apply!

Applying for Cherry involves a soft credit check, which does not impact your credit score. Once your payment plan is confirmed, Cherry typically begins reporting your payment plan to the credit bureaus after 30 days. 

The impact of your active payment plan on your credit report may vary depending on each credit bureau.

Yes, however, once you’re approved, you’re approved for the maximum amount you can use with Cherry with that provider at the given time.

For example, if you’re approved for $5,000 with Provider A and $5,000 with Provider B, your total available with Cherry will be $5,000. You may choose how you’d like to allocate those funds amongst the providers, but you will not be able to exceed the total of $5,000.

Based on the information entered in the application, additional manual verification is needed. Our team will manually review the information and you will receive a text with our decision as soon as the review is complete!

It may take our team up to 48 hours to review an application. You will receive a text with our decision as soon as the review is complete!

If you experience issues with your application, try clearing your cache and cookies in your browser settings. If this does not resolve your issue, you can try on another device or using a different browser. If your issue persists, please reach out to our support team to assist.

You can apply for payment plans from your Allē wallet or through this link: https://alle.com/payment-plans

You can continue with your application from the Applications page in your account under “Incomplete Applications.”

You can also continue by re-opening the original application link you were sent. Once you enter in your phone number and the 6 digit verification code we’ll text you, you’ll be taken to the application step you left off on.

You can view inactive applications from the Applications page in your account and select “Re-apply” to reapply. If you’d like to apply with a different provider this time, you can check out our Cherry Finder tool to find a location near you and apply directly with the provider.

Cherry does not accept co-signers. We encourage the individual that needs the services to apply first. If that individual is not approved, they may have a relative or friend apply, and if approved, they can use their approval to checkout on behalf of the individual receiving services. Please note that all applicants should apply using their own information, including their personal mobile phone number. If an applicant uses their approval to make a purchase on behalf of another individual, the applicant will be held responsible for the payment plan and the payment plan will be reported to the credit bureaus in the applicant’s name only. Applicants should be in office when completing checkout, even if a different individual is using their approval.

The finance charge is the total amount of interest you’ll pay over the life of your payment plan, assuming all payments are made on time. This amount is included in your monthly payments.

Your 0% APR offer will remain in place for the full length of your payment plan as long as you make on-time payments. 

If your account becomes delinquent, interest may be applied going forward, but it will not be applied retroactively to past payments. 

For example, if you’re approved for a 24-month term at 0% APR, that rate will apply through the full 24 months unless payments become past due. View examples of what a Cherry Payment Plan might look like here.

Approval length may vary by provider, but approvals always last for at least 30 days. To see when your approval expires, go to the Applications page in your account.

To see your expired approvals, go to the Applications page in your account. If your approval has expired, you can quickly re-apply from there.

Increased approval amount and the decision are subject to eligibility.

Visit the Applications page in your account and select “Request a Larger Approval” (if available for your approval) to see if you are eligible.

No, approvals are unique to each provider. You can apply separately with each provider.

Contact your provider and ask them to send you a checkout link via text. You will have the chance to review your options before agreeing to the terms and conditions.

You don’t need to; once you’re approved, the provider can see your approval on their end. Just book your appointment and let them know you’ll be using Cherry to pay for your services!

Approval amounts don’t add together. If you open a payment plan, your balance subtracts from all available approvals. For example, if you’re approved for $5000 with one provider and $5000 with another, you are approved for $5000 total.

If your approval was originally valid for 30 days, you can request to extend your approval by an additional 30 days past the original expiration date from the Applications page in your account. From the Applications page, select your approval, select “More Actions,” then select “I need more time.” If eligible, your approval will automatically be extended by 30 days past the original expiration date. 

Please note that if you’ve already started a new application through the same provider, you can no longer extend your previous approval and will need to complete the new application to receive a decision.

Cherry does not provide credit cards. To use your Cherry approval, ask your provider to use Cherry at checkout. They will send you a link to checkout and sign up for your payment plan.

Denial decisions are based on several factors, including your credit score, credit history, income, and debt-to-income ratio.

To see the specific reason(s) for your denial, log in to your Cherry Account, click on “View Documents”, and review your Adverse Action Letter.

If you believe there’s an error in your credit information, contact the credit bureaus directly before reapplying. You can apply again once the denial period has expired.

No, denials can’t be appealed or reversed. However, you’re welcome to apply again once the denial period has expired.

A down payment is required to finalize your payment plan. It will go toward your total purchase price. It is due when the provider sends you the checkout link.

Your down payment is based on your total purchase price and the length of the payment plan you select. At checkout, you’ll choose the plan length, and the down payment will match your monthly payment amount.

The provider will send you a checkout link to confirm your purchase. From there, you’ll be able to choose the payment plan that works best for you and make your down payment directly through the link.

You can use a non-prepaid debit card or a credit card to make your down payment.

  • Credit cards incur a 2.99% processing fee.
  • Traditional debit cards (linked to a bank account) have no processing fee.

Note: Prepaid cards, including Cash App cards and gift cards, aren’t accepted. To check if your card is prepaid, look for the word “prepaid” on it or contact the card issuer.

Look for the word “prepaid” on the card; that’s usually the easiest indicator.

Prepaid cards or Gift Cards aren’t linked to a bank account and must be loaded with funds in advance. 

If you’re unsure, you can always check with the card issuer to confirm.

YGo to the Applications page in your account, then click the “Preview Payments” button — this will open the Monthly Payment Calculator, where you can explore your estimated monthly payment options.

You can enter any amount up to your full approval limit to explore your payment options using the Payment Calculator.

Your provider will update the final purchase price at checkout before you confirm your Cherry Payment Plan.

Your provider will send you a checkout link. Use it to:

  • Choose your payment plan
  • Make your down payment with a debit or credit card

You can checkout via the link sent to your phone or by logging into the Payment Plans page — just make sure to complete it within 7 days, or the link will expire.

Haven’t booked your appointment yet? Contact your provider to schedule your treatment.

To use Cherry, you must have:

  • A valid credit or debit card (for your down payment)
  • A mobile phone (to receive your checkout link and complete the process)

To pay with Cherry, you must have either a valid bank-issued debit or credit card to pay for your down payment, as well as a mobile phone to complete your checkout. Without these, you won’t be able to use Cherry for payment.

Payments

The due date is determined by the day of the month in which you entered into your payment plan. To see your list of scheduled payments, go to the Scheduled Payments page in your account.

Yes, to do so, go to the Payment Plans page in your account, select the specific payment plan you'd like to change, and click the "Change Due Date" tile. Please note that when changing your due date, the new due date goes into effect the following month, so your next payment will still be due on the original due date.

Note: To be eligible to change your due date, you cannot currently be behind in making your payments.

If you’re unable to make a payment on time, please contact our team as soon as possible at [email protected]. We may be able to offer flexible options or help arrange a solution that works for you.

You can also log in to your Cherry Account to review your account and explore any available options.

Here is a list of acceptable payment methods:

  • Bank-Issued Debit Card
  • Bank account (ACH checking or savings)
  • Check payment (must be sent at least 10 business days before the due date)
  • Prepaid card 
  • Credit card (with a 2.99% processing fee)

Note: Autopay is not supported with prepaid payment methods.

Cherry does not accept direct payments from Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA).

However, you can pay with a debit card and then submit your receipt to your HSA or FSA provider for potential reimbursement. Approval is at the discretion of your HSA or FSA provider.

After each payment, you’ll receive a receipt in your account. A monthly statement is also generated and made available two weeks before your next due date, either can be used when requesting reimbursement.

Yes, Cherry accepts check payments by mail, but please note that processing can take 7–10 business days. For faster service, we recommend making payments online through your Cherry Account. If you choose to pay by check, please follow these guidelines to ensure proper crediting to your account:

  • Make the check payable to:
      Cherry Technologies Inc
  • Include in the memo line:
      Your mobile phone number and Payment Plan ID

Mailing addresses:

  • For USPS (United States Postal Service):
      Cherry Technologies Inc DEPT 2258
      PO BOX 122258
      Dallas, TX 75312-2258

  • For all other delivery services (FedEx, UPS, etc.):
      Dallas Regional Lockbox – Cherry Technologies Inc 892258
      1501 North Plano Rd, Ste 100
      Richardson, TX 75081

Note: Payments sent via non-USPS methods may not post the same day.

In your account, navigate to your Payment Plans page, choose a specific plan, and select “Set Payment Method.

If you mail a check, it will be processed on the day it's received (Monday–Friday), regardless of the date written on the check. Cherry cannot delay processing based on a future-dated check.

You can remove a payment method from the Payment Methods page of your account by clicking the trash can icon next to the payment method. You will need at least one other payment method on file in order to remove another payment method. If the payment method you’re removing is currently used for autopay, you will need to set a different payment method to be used for autopay before removing your payment method.

You can make payments in your account by selecting the Make a Payment tile from the home page.

No, Cherry does not support combining multiple payment plans. You’ll need to make a separate payment for each plan by its individual due date.

Yes, you can pay off your payment plan early at any time, and there are no fees or penalties for doing so.

To pay off your Payment Plan:

  1. Log in to your Cherry Account
  2. Click on “Make a Payment”

Select “Pay off payment plan” to complete your early payoff

You can view your repayment terms in your Agreement Letter by logging into the Cherry Account. Just navigate to the “View Documents” tile to access the letter and review your full terms.

No, Cherry is a paperless company. You’ll receive payment reminders via text or email (if you have one on file), and all account documents are available online.

To view your monthly statements, log in to your Cherry Account and click on “View Documents.”

Yes, receipts for monthly payments are available on the Payment Plans page in your account. If you scroll to your payment history, you can click the dropdown below each payment to download a receipt. At this time, we do not provide receipts for the down payment.

To generate a payoff statement, go to the Payment Plans page in your account and select "Calculate Payoff."

Yes, you can temporarily skip your scheduled AutoPay using Cherry’s Flexible Payment option.

This allows you to cancel the upcoming automatic payment and reschedule it for a different date that works better for you.
Please note: skipping your automatic payment does not change your due date—you’re still responsible for the full installment by that due date.

Yes, you can make payments monthly, weekly, every two weeks, or bi-monthly (1st & 15th or 15th & last day of the month).

Please note: changing your payment frequency does not change your due date—you’re still responsible for the full installment by the due date.

On the Payment Plans page, select the payment plan you would like to view. If AutoPay is enabled, you will see a green “AutoPay Active” badge. If AutoPay is not enabled, you will see a red “AutoPay Not Active” badge.

Click the badge to edit settings related to that payment method. To enable AutoPay, select “Enable AutoPay”. To disable AutoPay, contact our support team via email at [email protected].

You can view your payment history from the Payment Plans page in your account. Once you select your payment plan, scroll down to History under your Payment Schedule to view your payment history. You can click the dropdown next to each payment to review the portion of each payment that went towards your principal balance, interest, and fees or to download a receipt.

You can view your upcoming from the Payment Plans page in your account. Once you select your payment plan, scroll down to Future Payments under your Payment Schedule to view your payment history. You can click the dropdown next to each payment to review the portion of each payment that is set to go towards your principal balance, interest, and fees.

Yes, Cherry reports your payment plan status to the three main credit bureaus, Equifax, TransUnion, and Experian.

Cherry reports your payment activity, including any late or missed payments to the credit bureaus. That means missing a payment could negatively impact your credit, so it’s important to stay up to date on your payment plan.

A charge-off occurs when a payment plan goes unpaid for 120 days. After a payment plan is charged off, the debt still needs to be repaid, and the charge-off will continue to appear on your credit report.

While the charge-off will still be on your credit report, the status will be updated to "Paid" or "Settled," which may improve your credit score over time. For additional information, please contact Equifax, Experian, or TransUnion.

No, a charge-off will not be removed from your credit report; paying it off is still a great step forward.

Once the balance is fully repaid, the status will be updated to show “Paid” or “Settled,” which reflects that the debt has been resolved.

Cherry is required to report accurate and complete information to the credit bureaus. As a result, we cannot remove missed payments from your credit report as a courtesy or goodwill adjustment.

Cherry reports your payment activity and payment plan status on a weekly basis based on your due date to the three major credit bureaus: Equifax, Experian, and TransUnion.

If you believe there’s an error on your credit report related to Cherry:

  • Contact our Support team at [email protected] to submit a credit bureau dispute.
  • Cherry will investigate your dispute and provide a resolution within 15 business days.
  • If a correction is needed, it may take 30 to 60 days from the resolution date for the update to appear on your credit report.

If you believe there’s an error on your credit report related to Cherry:

  • Contact our Support team at [email protected] to submit a credit bureau dispute.
  • Cherry will investigate your dispute and provide a resolution within 15 business days.
  • If a correction is needed, it may take 30 to 60 days from the resolution date for the update to appear on your credit report.

Cherry reports late payments once an account is 30 days past due. If the payment remains unpaid, additional late payment reports occur at 60 days past due, 90 days past due, and upon charge-off.

To avoid negative impacts on your credit, we recommend making payments on time or contacting us if you need assistance.

If you file for bankruptcy, please notify Cherry as soon as possible so we can stop credit reporting on your account. Updates to your credit report may take 30-60 days after the bankruptcy is discharged.

Cherry reports payment activity and payment plan status to Equifax, Experian, and TransUnion weekly based on your due date. Once reported, it may take the credit bureaus up to 30-60 days to update your credit report. If your report hasn’t been updated after 60 days from your paid-off date, we recommend contacting Cherry for assistance.

To prevent payment errors, please ensure that:

 

  • Your payment method details are correct
  • Your payment method is not expired
  • There are sufficient funds in the account / on the card
  • You are not using a prepaid card for monthly payments

If all of the above are true, please try your payment again. If you continue to run into issues, contact us at [email protected].

The fastest way to cancel your plan is to contact the provider directly and request a refund. If you are not able to reach the provider or get a resolution from them, you can file a dispute on the Payment Plans page in your account by selecting your payment plan, clicking 'Manage Refunds,' clicking 'Request Refund,' and following the prompts to submit the dispute.

There are two common reasons you may see a fee on your account:

Non-Sufficient Funds (NSF) Fee:
    If a scheduled payment is returned as unpaid, an NSF fee of up to $25 may apply.

Late Fee:
    If your payment isn’t received in full within 10 days of your due date, you may be charged a late fee of up to $25.

Note: Late fee policies can vary by state. Please refer to your agreement for the specific terms that apply to your payment plan.

Refunds

Cherry payment plans that are older than 60 days are ineligible for full refunds through the Cherry platform. The fastest way to cancel your payment plan is to contact the provider directly and request a refund. If you are not able to reach the provider or get a resolution from them, you can file a dispute on the Payment Plans page in your account by selecting your payment plan, clicking 'Manage Refunds,' clicking 'Request Refund,' and following the prompts to submit the dispute.

Once the provider authorizes a refund, Cherry will apply it to your payment plan within 7–10 business days.

  • If the refund is partial, your payment plan balance will be adjusted to reflect the new amount.
  • If the refund is more than your remaining balance, the extra amount will be returned to your payment method on file.
  • If the refund is for the full amount, any payments you’ve already made will be refunded to you

Product & Services

Cherry can be used at participating providers. You can check out our Cherry Finder tool to find a provider near you!

Please contact our Support team via email at [email protected]. Please provide us with as much relevant information as possible to ensure that we can help you as quickly and effectively as possible.

You will need to reach out to the provider directly in order to set up an appointment and move forward with confirming your payment plan.

Fraud & Security

If you believe an unauthorized application has been submitted or an unauthorized contract has been taken out in your name, please contact our team at (888) 839-7171.
In order to initiate the fraud claim process we must verbally speak with you and gather the necessary details surrounding your claim.

If you believe an unauthorized charge has been made in your name, report the related debit card, credit card, or bank account to your issuing bank so they may be able to assist you with disputing the charges.

You may also report the unauthorized contract and/or charge to the proper authorities to further protect your identity and information.

Fraud alert messages notify potential credit grantors to verify your identification before extending credit in your name in case someone is using your information without your consent.

You may contact any of the nationwide credit bureaus to request a fraud alert. You are entitled to a free credit report if you are the victim of identity theft.  You can contact the credit bureaus (Experian, Equifax, TransUnion) to request a free copy of your credit report and to place a fraud alert on your account. Below are the phone numbers for each of the credit bureaus.

    • Equifax- 800-525-6285
    • TransUnion – 800-680-7289
    • Experian- 888-397-3742

If you suspect fraud, contact Cherry’s support team at [email protected] to initiate an investigation. If fraud is confirmed, we will request the removal of the fraudulent account from your credit report.

The security of your data is our highest priority. Cherry has implemented and maintains an information security program that includes industry-standard technical, administrative, and physical security measures to protect personal information against loss, misuse, unauthorized access, or improper disclosure.

All payment information is processed securely. No details are transferred to or held by the provider. All transactions take place via secured connections following strict security protocols. You can remove your linked bank account or card at any time. For additional information, please refer to our Privacy Policy.

The security of your data is our highest priority. Cherry has implemented and maintains an information security program that includes industry-standard technical, administrative, and physical security measures to protect personal information against loss, misuse, unauthorized access, or improper disclosure.

All payment information is processed securely. No details are transferred to or held by the Practice. All transactions take place via secured connections following strict security protocols. You can remove your linked bank account or card at any time. For additional information, please refer to our Privacy Policy.

About Cherry

Cherry is a leading financing solution used by medical providers to offer payment plans.

Cherry payment plans allow your applicant to break one-time treatment costs into smaller, more manageable monthly amounts. Our simple application means it takes less than a minute for your applicant to apply for financing and preview their monthly installment options, with no impact on their credit score. Your applicant can use their approved Cherry funds to check out immediately, while you get paid for the entire treatment upfront by Cherry.

Cherry offers leading financing terms, a top notch user experience, low transaction fees, installment plans up to 60 months, and free custom marketing. Furthermore, Cherry has no deferred interest, no compounding interest, and no hard credit checks. Here is a detailed side-by-side comparison.

It’s free to sign up with Cherry! There is no setup fee or monthly fee. The only cost is a fee on each transaction that varies based on your pricing settings. Please speak with a Cherry representative here if you’re a new provider interested in learning more.

To deliver uncompromised services to your applicants in a timely manner. A timely manner is broadly defined as that same day unless another arrangement has been clearly agreed upon by the applicant. If services have not been rendered successfully, we will require you to refund the purchase. For all issues with specific transactions, Cherry will direct applicants to handle these matters directly with you.

You can log into the Provider Portal using your email address and password at https://provider.withcherry.com. If you’ve forgotten your password, you can reset your password from the login screen of the Provider Portal by clicking “Forgot Password?”

You can reset your password from the login screen of the Provider Portal by clicking “Forgot Password?” If you’re logged in, you can also reset your password from your Settings page under Account Details.

Application

A soft credit check (this will not hurt an applicant’s credit score) is conducted on each application to determine approval amounts as well as verify an applicant's identity. Some applicants will be given an opportunity to provide further information to be approved. The goal of this additional information is to allow us to approve as many applicants as possible.

In order to protect applicants' information, we will never share individual denial reasons with you. Reasons for denial can include too low of a credit score, no credit record, recent bankruptcies etc. Applicants can access their specific denial reason by visiting their account. Click on “View Documents" and review the Adverse Action Letter. If they believe there is an error with their credit information, they can reach out to the credit bureaus before reapplying. They will have the ability to apply again after 30 days.

We run a soft credit check on applicants which allows us to see their current credit score but will not hurt their credit.

Payments

Applicants can use a bank-issued Debit Card or a Credit Card* to make their initial payment at time of checkout.

Future Payments: Applicants can make monthly payments on their Cherry account via ACH electronic transfer from their checking account, Debit Card or Credit Card*.

*Note: Making payments via Credit Card will result in a 2.99% processing fee for the applicant. There is no processing fee for making payments via ACH or bank-issued Debit Card.

Yes, Cherry may report the status of applicants' accounts to Equifax, Experian, and TransUnion, the three major credit bureaus.

We advise you to invoice transactions as you typically would. Instead of accepting cash, credit or other payment, simply use Cherry to fulfill the payment of the service(s). Transaction amounts should be inclusive of any applicable sales tax associated with each transaction.

No, you are not responsible for the repayment of your applicants' contracts. We take on the credit risk of every contract initiated through Cherry.

Refunds can be initiated within the transactions tab of the Practice Portal by selecting on the dropdown of a completed transaction. There are no additional fees for processing refunds, and merchant fees will be prorated on partial refunds. Refunds after 60 days cannot exceed the patients remaining principal balance. If the refund exceeds the patients remaining balance, it is up to the practice to facilitate the refund directly with the patient.

Full Refunds: A full refund cancels the patient’s contract. Cherry reimburses the practice’s processing fees, and the patient received a credit for any remaining balance owed as well as a refund for any payments made to Cherry. This can take approximately 7-10 business days.

Partial Refunds: A partial refund issues a partial credit to the patient, not to exceed the full remaining balance. Cherry will prorate and reimburse the practice’s processing fees. Partial refunds can be performed multiple times and only up to the full remaining balance. This can take approximately 4-5 business days.

Patients are not only refunded on payments they made, but can also use the refunded approval amount to checkout again with the practice in case they change their mind. Their original approval window is still active. A refund does not affect the patient's ability to re-apply again in the future. After a refund is processed, have patients visit their Patient Portal in order to see the current status of their approval amount.

At setup, we will collect your bank account number and routing number so that we can electronically deposit funds into your account. After a transaction is successfully completed, we will transfer the full amount of the purchase (less a transaction fee) into your account via an ACH transfer.

Depending on your bank and when the transaction is completed, proceeds from the sale should arrive into your account no later than 3 business days after the transaction is completed (if not sooner).

Marketing

Cherry can be marketed as a payment method for individuals who would like treatment now but want the flexibility of paying in installments over time. After you sign up with Cherry, you will also be able to use our free marketing assets, including social media templates, email templates, physical in-office materials, and more.

Cherry can be used for applicants that want a product/service but don't want to pay the full amount upfront today. This gives you, the business owner, the power to increase your sales. Cherry's easily understood product makes it easy for applicants to account for their purchases within their monthly budget.

iOS App Troubleshooting

If you are having trouble downloading the Cherry app from the app store, please try the following steps.

  1. Please check your internet connection. Your network connection may be the issue preventing your device from downloading the app.
  2. If your internet connection was not the issue, please check your Apple device operating system version. The Cherry app requires version iOS 11 and higher. You can find this information by going to Settings > General > About, and viewing the Software Version of your device.

Please try the following steps if you are having issues scanning a customer’s ID.

  1. Lay the ID on a flat surface and move the camera farther/ closer to the ID to adjust the focus of the camera. Make sure the lighting is adequate and that there is no glare or smudges on your device camera or the ID.
  2. Exit out of the contract application and restart a new contract application. Try rescanning the ID again.
  3.  If that doesn’t resolve the issue, delete the Cherry app and re-download it from the app store. Restart a new contract application.
  4. Older or newly issued driver’s licenses in some US states may not be picked up by the scanner.

This happens when the keyboard on your device is undocked.

Here is the official Apple document: https://support.apple.com/en-us/HT207521.

You need to move your keyboard to the bottom part of the screen, Here’s how:

  1. Touch and hold the keyboard icon at the bottom right of your keyboard.
  2. Slide up and tap Undock.
  3. Lightly press and hold the keyboard icon, then immediately drag the keyboard down the screen.
  4. Slide up and tap Dock.

For security reasons, Cherry requires the customer to start a new application rather continuing a past application. Starting another application will not impact the customer’s credit score. Simply start a new application and rescan the customer’s ID. The system should remember the customer and automatically send them a text to the phone number on file.

If you are experiencing a black screen while using the application please do the following:

  1. Close out of the Cherry app, then reopen it and start a new contract application.
  2. If restarting the Cherry app does not work, please make sure you have the newest version of the Cherry app. You can download the newest version by going to the App store. Once you have found the Cherry app page, press the ‘update’ button.
  3.  If updating the Cherry app does not work, delete the Cherry app altogether, then re-download the Cherry app on the app store. To find the Cherry app in the app store, search “Cherry Point of Sale”.

If you are experiencing navigation issues this tends to be a device zoom setting problem. To resolve this, please do the following:

  1. Please exit out of the Cherry App.
  2. Go to your device and search for “Settings”. Tap Accessibility. Tap Zoom.
  3. Tap the switch next to Zoom to disable it. Green is on, white/gray is off.

If the expiration date is incorrect after the Debit Card scan, you can always correct it by editing the expiration date field. Please remember to always review your customer’s card information carefully before moving forward.

If a contract application gets stuck during the contract application process, please do the following:

  1. Check your internet connection. The contract application process requires a stable internet connection.
  2.  If the internet connection was not the issue, exit out of the contract application. Close and restart the Cherry app and start a new contract application.
  3.  Delete the Cherry app and re-download it on the app store if restarting the app did not resolve the issue.

Your username is typically the business email address that you signed up with. If you cannot remember what that was, you can contact our customer support. They will help you retrieve your username.

If you cannot remember your password, please press on the ‘Forgot Password?’ link on the Login screen and follow the process. If that does not resolve your password issue, please contact our customer support. "

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Contact Us

If you still need help, reach out to us directly.

CHERRY TEAM
CONTACT INFORMATION
Customer Support
For both patients & practices, Cherry Support can help with all general needs.
Mailing Address
Use this address for general contact and legal inquiries.
Cherry Technologies, Inc.
2261 Market Street #4689
San Francisco, CA 94114
Payment Address
Use this address to pay by check.

Note: We recommend paying online at your Patient Portal for faster processing. Read more about paying by check here.
Via United States Postal Service (USPS):
Cherry Technologies Inc
DEPT 2258
PO BOX 122258
DALLAS, TX 75312-2258

All other methods:
Dallas Regional Lockbox
Cherry Technologies Inc
892258
1501 NORTH PLANO RD, STE 100
RICHARDSON, TX 75081
CUSTOMER SUPPORT
For both patients & practices, Cherry Support can help with all general needs.

Chat
FASTEST

888-724-1609
[email protected]
MAILING ADDRESS
Use this address for general contact and legal inquiries.

Cherry Technologies, Inc.
2261 Market Street #4689
San Francisco, CA 94114
PAYMENT ADDRESS
Use this address to pay by check.

Note: We recommend paying online at your Patient Portal for faster processing. Read more about paying by check here.

Via United States Postal Service (USPS):
Cherry Technologies Inc
DEPT 2258
PO BOX 122258
DALLAS, TX 75312-2258

All other methods:
Dallas Regional Lockbox
Cherry Technologies Inc
892258
1501 NORTH PLANO RD, STE 100
RICHARDSON, TX 75081