Down Payment: Patients can use a bank-issued Debit Card or a Credit Card* to make their initial payment at time of checkout.

Future Payments: Patients can make monthly payments on their Cherry account via ACH electronic transfer from their checking account, Debit Card or Credit Card*.

*Note: Making payments via Credit Card or Pre-Paid Debit Card will result in a 2.99% processing fee for the patient. There is no processing fee for making payments via ACH or bank-issued Debit Card.

Yes, Cherry may report the status of patients’ accounts to Equifax, one of the major credit bureaus.

We advise you to invoice transactions as you typically would. Instead of accepting cash, credit or other payment, simply use Cherry to fulfill the payment of the service(s). Transaction amounts should be inclusive of any applicable sales tax associated with each transaction.

You, as the practice, are not responsible for the repayment of your patients’ contracts. We take on the credit risk of every contract initiated through Cherry.

Refunds can be initiated within the transactions tab of the Practice Portal by selecting on the dropdown of a completed transaction. Full refunds and partial refunds are available to choose from. There are no additional fees for processing refunds, and merchant fees will be prorated on partial refunds. A breakdown will be provided before submitting the refund.

Transactions that are older than 60 days will require additional assistance from The Cherry Refunds Team. Requests can be emailed to [email protected] with the patients name, contract ID and the desired refund amount. Refunds after 60 days cannot exceed the patients remaining principal balance. If the refund exceeds the patients remaining balance, it is up to the practice to facilitate the refund directly with the patient.

Full Refunds: A full refund cancels the patient’s contract. Cherry reimburses the practice’s processing fees, and the patient received a credit for any remaining balance owed as well as a refund for any payments made to Cherry. This can take approximately 7-10 business days.

Partial Refunds: A partial refund issues a partial credit to the patient, not to exceed the full remaining balance. Cherry will prorate and reimburse the practice’s processing fees. Partial refunds can be performed multiple times and only up to the full remaining balance. This can take approximately 4-5 business days.

At setup, we will collect your bank account number and routing number so that we can electronically deposit funds into your account. After a transaction is successfully completed, we will transfer the full amount of the purchase (less a practice fee) into your account via an ACH transfer.

Depending on your bank and when the transaction is completed, proceeds from the sale should arrive into your account no later than 3 business days after the transaction (if not sooner).