Customer Support
For both patients & practices, Cherry Support can help with all general needs.
Help Center
Whether you're a patient or practice and have questions, we're here to help.
Common Questions
For Patients
Explore questions that are frequently asked by other Cherry patients.
Application
How do I know who accepts Cherry?
How do I apply for Cherry?
Does applying for Cherry affect my credit score, and when does my payment activity start reporting?
What do I need in order to apply?
Can I apply with multiple practices at the same time?
Does my approval expire?
Can I use my approval balance from Practice A with Practice B?
Can I increase my approval amount?
How do I know if my approval has expired?
Do I need to inform the provider of my approval?
Can I lose my 0% APR Offer?
What is the finance charge?
How do I pick a payment plan?
Can I appeal a denial?
Why was I denied?
What is a down payment and when is it due?
What payment method can I use to make the down payment?
How do I make my down payment?
How do I know if my card is a prepaid card?
How much is the down payment?
How can I estimate my monthly payments before my appointment?
What if I don't know my purchase price?
How do I pay with Cherry?
What if I don’t have a debit card or a credit card, or mobile phone?
Payments
Can I change my payment due date?
When is my payment due?
What happens if I can't pay on time?
Can I make a payment by check?
What payment methods can I use to make my payments?
Does Cherry allow the processing of post-dated checks?
Can I make payments with a Health Savings Account (HSA) or Flexible Spending Account (FSA)?
How do I change my payment method?
Can I pay off my payment plan early?
How can I make a payment?
Will I receive paper statements?
Where can I view my terms of repayment?
Can I combine multiple payment plans into one?
Can missing payments on my account with Cherry hurt my credit?
How does paying off a charge-off affect my credit score?
What is a charge-off?
How long does it take for my paid-off payment plan to appear on my credit report?
I missed a payment. Can Cherry remove it from my credit report as a goodwill adjustment?
How does Cherry report my payment activity to credit bureaus, and when will it show on my credit report?
What should I do if I find an error on my credit report?
What should I do if I file for bankruptcy?
When does Cherry report late payments to the credit bureaus?
Will my payments be reported to credit bureaus?
Will the charge-off be removed from my credit report after payment?
Why was I charged a fee?
How do I cancel my payment plan or request a refund?
I received an error message when trying to pay, what can I do?
Refunds
What is your policy on refunds?
I was issued a refund by the provider, how long does it take to process?
Account Settings
Can I use a P.O. box address for my Cherry account?
How do I update my phone number?
How can I add, remove, or change my card or bank account information?
How do I update my address?
I can't log in, what can I do?
How do I log in to my account?
Product & Services
How can I set up an appointment?
Where can I use Cherry?
Fraud & Security
How can I report a fraud attempt?
How can I protect myself against identity theft?
What should I do if I suspect fraud related to my credit reporting?
How does Cherry protect my personal information?
Complaints
Will I be kept informed?
What happens after I submit a complaint?
How do I submit a formal complaint to Cherry?
What qualifies as a formal complaint?
How long will it take to get a full resolution?
Can I escalate my complaint further?
How do I submit a formal complaint to Cherry?
What qualifies as a formal complaint?
What happens after I submit a complaint?
How long will it take to get a full resolution?
Will I be kept informed?
Can I escalate my complaint further?
Contact Us
If you still need help, reach out to us directly.
Cherry Operating Hours: 9AM-9PM ET Monday-Friday, 9AM-6PM ET Saturday
Cherry Team
Contact Information
Mailing Address
Use this address for general contact and legal inquiries.
Cherry Technologies, Inc.
2261 Market Street #4689
San Francisco, CA 94114
Payment Address
Use this address to pay by check.
Note: We recommend paying online at your Patient Portal for faster processing. Read more about paying by check here.
Via United States Postal Service (USPS):
Cherry Technologies Inc
DEPT 2258
PO BOX 122258
DALLAS, TX 75312-2258
All other methods:
Dallas Regional Lockbox
Cherry Technologies Inc
892258
1501 NORTH PLANO RD, STE 100
RICHARDSON, TX 75081