How Healing Hands Dental Grew Treatment Acceptance from 40% to 60% with Cherry
The Story
Healing Hands Dental is a patient-centered dental practice located in Concord, CA, led by Dr. Nasreen Nangoli and Dr. Naina Jain. The practice offers a comprehensive suite of general and cosmetic dental services, including dental implants, clear aligners, same-day crowns, veneers, and teeth whitening, with a strong emphasis on gentle, personalized care for families and individuals across the greater Bay Area.
The Goal
Healing Hands Dental wanted to increase treatment acceptance rates, particularly for higher-cost procedures such as implants, orthodontics, and cosmetic dentistry – where cost concerns frequently led patients to delay or decline care. The practice also sought to simplify its in-office payment process, replacing a fragmented mix of financing options that were difficult to manage and did not reliably result in successful collections.
The Cherry Solution
By integrating Cherry, Healing Hands Dental was able to present treatment plans as manageable monthly payments, making it easier for patients to say yes to comprehensive care rather than defer or choose lower-cost alternatives. Rather than waiting for patients to ask about financing, the team began proactively offering Cherry to every patient, removing the friction that had previously stalled treatment acceptance for bigger-ticket procedures. Cherry also replaced the practice's previous patchwork of in-office payment options, streamlining the financing conversation into a single, reliable solution.
Results
Since bringing on Cherry, Healing Hands Dental has seen treatment acceptance rates climb from 40% to 60% – a 20-point jump driven by patients who previously hesitated due to upfront costs now confidently moving forward with the care they need. Higher-value procedures like implants, orthodontics, and cosmetic dentistry have seen the greatest impact. Patient trust and satisfaction have improved alongside practice revenue, and the team has replaced a stressful, inconsistent mix of in-office payment options with a streamlined process that delivers reliable results every time.
